No Escape DVD Recall Info

DVD-Format ONLY
Disc Replacement Instructions for NO ESCAPE
Previously we sent a notice to inform you there is some audio data corruption that popped up on the NO ESCAPE DVD only. We found the error after 1000 of the DVDs were pressed and shipped. If you managed to buy one, the stereo 2.0 track works fine. This only affects the 5.1 and French tracks.

The NO ESCAPE Blu-ray is completely unaffected, so no worries there. Again, the Blu-ray has none of these issues as it was separately mastered. This notice is regarding the NO ESCAPE DVD only.

If you have purchased an affected NO ESCAPE DVD, you will be eligible to receive a replacement DVD disc. This will come in a plain cardboard sleeve and not in NO ESCAPE packaging. Do not throw away your NO ESCAPE DVD case. 

1. Email contact@unearthedfilms.com or access the contact form at https://www.unearthedfilms.com/contact.php and we will respond with a request for your proof of purchase.

2. Please include the following:
  • Your name:
  • Your street address:
  • Your city:
  • Your state: 
  • Your postal/zip code:
  • Your country:
  • Your phone number:
  • Your email address
  • Store where you purchased the NO ESCAPE DVD: (resale or eBay will not be honored)
3. Please include your proof of purchase with the email. 

Verified replacement requests will be sent to MVD by Unearthed Films communications on a weekly basis. Replacements will be fulfilled by MVD based on the shipping information you provide. Please double check all information is correct prior to submission.  

Thank you and we do apologize for the inconvenience. 
Stephen Biro
Unearthed Films Corp.
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